When handling your complaints, we will be:
- Approachable: You can access our complaints handling process through our website and through our employees and you can choose your preferred way to contact us.
-Responsive: We will give your feedback our full attention and we will be flexible when finding suitable solutions.
- Efficient: We are committed to resolve your issues as quickly as possible. We will contact you within 3 days of registering your complaint and we will handle your claim in 15 days, unless exceptional delays occur.
-Accountable: Our executives will be given regular updates on complaints received and the way the process is functioning
You can submit a complaint letter using the below form or using the Complaint Box at any of the Bank’s Branches.
Customer Protection Unit: +961 1 954500 ext 263
Customer Protection Unit Hotline: +961 1 954535